By Jez Tozer, former NHS COO and CEO of Prism Improvement and Four Eyes Insight
A BBC investigation into corridor care has found that 52,000 patients in the North West are waiting over 24 hours for a ward bed. Nearly 7,000 of these are waiting more than 48 hours.
While the BBC’s investigation focused on the North West, the picture nationally is equally concerning. According to HealthcareBase the latest January 2026 data shows the acute trust average for patients waiting 12 or more hours from decision to admit stands at 18.52% – up from 15.79% in January 2025. And while the North West remains the worst-affected region at 26.67%, it is far from alone. The Midlands (24.38%, up from 16.22%) and London (22.72%, up from 19.62%) are both rising sharply. Of all acute trusts, 107 saw their position decline between December 2025 and January 2026, with only 7 improving. This is not a regional outlier. It is a national pattern.
These figures deserve serious attention. Not to assign blame, but as a prompt to step back and see the whole picture and understand exactly how far we are from where we need to be. Corridor care is not an A&E department problem; it is not a solely hospital discharge problem, nor a community services or social care problem. It is a combination of all of them, simultaneously, and treating any one of them in isolation will not move the dial.
In December 2018 there were 101 long waits – and now, December 2025, this stands at over 10,000. This represents not pressure but acceptance of the problem and making it the norm. Corridor care has not crept up on us. It has been institutionalised.
When we look at the data across a pathway – not just a single metric, the story becomes clearer and more uncomfortable:
Peter Fry, former NHS COO and Managing Director at Prism Improvement, said, “Emergency departments are the barometer of system health. When beds are occupied by patients who are medically fit but cannot be discharged because of fragile or absent social care provision, the pressure simply backs up into assessment units, A&E cubicles – and finally, corridors.”
He is right. And his observation points to where the problem resides: not in any single department, but across the entire care continuum – hospital capacity, discharge planning, community provision, social care integration, workforce resilience and real-time flow discipline.
The commitment to end corridor care by 2029 is welcome — and NHS England has recently written to all trust CEOs urging boards to take ‘formal ownership’ of corridor care as an organisational risk, with data collection beginning this month and figures to be published from May. But it will not be achieved by declaration or by fixing one part of the system while the others remain unchanged.
This is exactly the kind of challenge Prism Improvement, Four Eyes Insight and Dr Foster exist to support. As a partnership, these companies bring together complementary strengths to help NHS leaders understand what is happening, address the root causes, and deliver measurable, lasting improvement. We work across whole pathways – bringing together performance data, clinical insight and operational expertise to help systems understand where the pressure is really originating and where targeted change will make the greatest difference. Not a single intervention, but a joined-up approach.
Because the data is telling us something important. The question is, are we prepared to listen?
As the architect of much of the Prism Improvement approach, Jez Tozer founded the company in 2017 following his frustrations with existing performance consultancy firms in the market, who he felt did not always adequately deliver value against the needs of the organisations he worked with. More recently, Jez has also taken the reins of Four Eyes Insight, harnessing the power of their track record in data and analytics to enhance the change that can be delivered across the group.
Originally trained as a pharmacist, Jez then moved into operational management, working in all trust departments from radiology through to A&E, from divisional manager level through to the executive board, and ultimately COO.
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