Last Updated: November 2025
1. Introduction
PRISM IMPROVEMENT (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prismimprovement.com or engage with our healthcare consulting services.
2. Information We Collect
2.1 Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Contact us through our website contact forms
- Request information about our services
- Subscribe to our newsletter or communications
- Engage with us for consulting services
This information may include:
- Name and contact details (email address, phone number)
- Organisation and job title
- Any other information you choose to provide in correspondence
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Device information
This information is collected through cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver our healthcare consulting services
- Send you information about our services and updates (with your consent)
- Improve our website and services
- Comply with legal obligations
- Analyse website usage and trends
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Consent: When you have given clear consent for us to process your personal data for specific purposes
- Contractual necessity: When processing is necessary to fulfil a contract with you
- Legitimate interests: When we have a legitimate business interest that doesn’t override your rights
- Legal obligation: When we must comply with the law
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who perform services on our behalf (e.g., website hosting, email services)
- Professional advisers: Lawyers, accountants, and other professional advisers
- Legal requirements: When required by law or to protect our rights
All third parties are required to maintain the confidentiality of your information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under UK GDPR and Data Protection Act 2018, you have the following rights:
- Right to access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request limitation on how we use your data
- Right to data portability: Receive your data in a portable format
- Right to object: Object to processing of your personal data
- Right to withdraw consent: Withdraw consent at any time where we rely on consent
To exercise these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
PRISM IMPROVEMENT
Email: contact-us@prism-improvement.com
Address: 29 Lincoln’s Inn Fields, London, WC2A 3EG
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated:
- Website: https://ico.org.uk
- Helpline: 0303 123 1113